ABOUT CELEBRITY THEATRE.png

2021/22 SEASON

Our doors have reopened and we can't wait to see you again! Safety protocols are in place to keep you and our employees safe. We are using the summer months to host a few events and test our systems so that when our season launches in the fall, we are 100% ready for you! 

 

We have rescheduled concerts from 2020 and are adding new concerts and events every day. We encourage all patrons to check our EVENTS page for new and rescheduled dates. The Events page will always have the most up-to-date information.

We continue to take COVID-19 seriously and have put the following procedures in place for you and our employees’ protection:

  • Our box office employees are currently furloughed and are working limited hours. If you send an email or leave a voicemail, please be patient. Someone will return your message as quickly as possible.

  • Our online box office is OPEN 24 hours a day, 7 days a week at our website: www.celebritytheatre.com.

  • Etix is our official ticketing provider. You can call them to order your tickets over the phone and pay the same prices as on our website. Etix: 800-514-3849.

  • Our social media sites will continue to be updated, so look for announcements and even messages from our upcoming artists!

We appreciate your continued support and patience. We will see you soon!

REFUND POLICY

If We Receive Notification of a Show Postponement to an Unknown (TBA) Date:

  • All Ticket Purchasers: We will notify you via email and you will be able to keep your ticket for the new announced date. No action required at this time.

  • If you are not able to attend the concert (once the new show date is announced), please respond to the email within 30 days from the date of the email to request your refund. If you do not respond, we will see you at the rescheduled show date.

  • Original tickets are still valid for the new date, or you may opt for 100% credit for eligible upcoming events.

 

If We Receive Notification of a Show Where the Original Date has Rescheduled to a New Date:

  • All Ticket Purchasers: We will notify you via email and you will be able to hold your ticket for the new announced date. No action required at this time.

  • If you are not able to attend the new show date, please respond to the email within 30 days from the date of the email to request your refund. If you do not respond, we will see you at the rescheduled show.

  • Original tickets are still valid for the new date, or you may opt for 100% credit for eligible upcoming events.

 

If We Receive Notification of a Show Cancellation:

  • All Ticket Purchasers: You will receive a full refund of the ticket to the credit card that was originally used to purchase the ticket.

  • If you purchased tickets using a Credit Card, the money spent will be refunded back to that same Credit Card. The refund will appear on your statement as Etix.

  • If you purchased your ticket using a Gift Card, the money spent will be refunded back to your Gift card for future use. Gift Cards do not expire at our venue and can be used for any shows in the future.

In lieu of credit, please consider donating the value of your tickets back to the Celebrity Theatre. Your donation would help ensure that the Celebrity Theatre can continue to bring the music you love to Phoenix for years to come. A letter of acknowledgement for your tax deductible donation will be remitted to you for your records. To proceed with this option, please reach out to info@celebritytheatre.com.